privacy policy

KOMEHYO Auction Co., Ltd. (hereinafter referred to as the "Company"), in operating the auction business, is responsible for the following: These are collectively referred to as "our customers".) We acquire, hold and use personal information.
We are deeply aware of the importance of proper handling and protection of personal information, and have established and will implement the following policies regarding the handling of personal information.

1 Purpose of use of personal information

We will use personal information for the following purposes.

  1. Member registration and management
  2. Auction listings and shipping of successful bids
  3. Our customers' credit decisions and credit management
  4. Provision of information necessary for product delivery to affiliated carriers
  5. Information on holding auctions, holding various events and campaigns, etc.
  6. Implementation of new services or implementation of questionnaire surveys for research on measures to improve our customer satisfaction
  7. Sales activities (exhibition requests by mail, telephone, e-mail, etc.)
  8. Shared use specified in paragraph 4

2 Disclosure and provision of personal information to third parties

1  当社は、次に掲げる場合を除き、当社が取り扱う当社お客様の個人情報を第三者には提供いたしません。

(1) 第三者への提供について同意がある場合
(2) 古物営業法をはじめとする法令に基づく場合
(3) 人の生命、身体、又は財産の保護のために必要がある場合であって、個別に本人の同意を得ることが困難であるとき
(4) 公衆衛生の向上又は児童の健全な育成の推進のために特に必要がある場合であって、個別に本人の同意を得ることが困難であるとき
(5) 国の機関もしくは地方公共団体又はその委託を受けた者が法令の定める事務を遂行することに対して協力する必要がある場合であって、個別に本人の同意を得ることにより当該事務の遂行に支障を及ぼすおそれがあるとき
(6) その他法令で認められる場合

2  上記1にかかわらず、当社は、当社お客様の興味・関心等に合わせた広告の配信及びその広告効果の確認並びにサービスの提供のために、それ自体では個人を識別できないようにした情報を、当社と連携している広告配信事業者に提供することがあります。

3 Shared use of personal information

We will jointly use the personal information of our customers with the following affiliated companies.

  1. Items to be jointly used
    Company name (store name), representative name, company location, telephone/fax number, membership number, transaction history, credit-related information, membership withdrawal information, bankruptcy information, anti-social information
  2. Scope of joint users
    Komehyo Co., Ltd. and Komehyo Holdings Co., Ltd.
  3. Acquisition method
    Written documents or electronic or electromagnetic methods, etc.
  4. Purpose of use by joint users
    As stated in the purpose of use of personal information
  5. Name of person responsible for management of jointly used personal information
    KOMEHYO Auction Co., Ltd.
    3-25-31 Osu, Naka Ward, Nagoya City, Aichi Prefecture
    Representative Director Toshio Sawada

4 Outsourcing of handling of personal information

We will entrust the handling of personal information of our customers to information processing companies, transportation companies, etc. within the scope necessary to achieve the purpose of use. When outsourcing, we will conduct appropriate supervision, such as concluding a confidentiality agreement of personal information with the outsourcing company.

5 Procedures for Disclosure, etc. of Personal Information

When we are requested by our customers to perform procedures such as disclosure of personal information, we will disclose personal information without delay after confirming the identity, except in cases stipulated by laws and regulations. In addition, there are cases where personal information cannot be disclosed due to laws and regulations.

6 Inquiry window

For inquiries regarding the handling of personal information, please contact the following contact point.

Toll Free: 0120-252-226
KOMEHYO Auction Co., Ltd.
Personal Information Protection Contact: Administration Headquarters General Affairs Department

*This privacy policy may be revised due to changes in laws and regulations, or to improve the handling of personal information.

[Established February 1, 2022]