FAQ

We have compiled answers to frequently asked questions from members and prospective members.

About the Auction (Overview)

What kind of merchandise does KOMEHYO auction handle?

We handle four products: jewelry, watch, bags, and apparel.
In addition, jewelry are "branded jewelry", "unbranded jewelry", and "Diamond loose"
Bags are further divided into categories of "brand new" and "used" for "bags" and "accessories", respectively.

When do you hold auctions?

jewelry watch, bags will be held twice a month and apparel once a month.
Please click here for details on the dates of the event.

Do you have any plans to hold a live auction (an auction held at the venue)?

Currently, KOMEHYO auctions are held in an online auction.We hold offline preview event while bidding period. No plans to hold a live auction.

What's the difference between offline preview and online preview?

For the actual basement inspection, you can come to the preliminary inspection site and check the products directly with your own eyes. In the online preview, you can check the product through the product information and detailed product photos posted on the screen of the online auction site.

What should I do if I want to participate in the actual offline preview?

Actual offline preview will be guided by "members only / reservation needed". For applications, please contact the KOMEHYO Auction Sales Department.

Inquiry
Membership Guidance
Do you check the authenticity of the products you sell?

Yes. Our staff who have a wealth of experience as buyers at Komehyo, check the authenticity of each item that you are listing.

Membership Registration and Fees

How long does it take from application to start?

If there are no deficiencies in the required documents and procedures, you can use it within 3 business days at the shortest after applying.

Click here for new membership
What are "administrative expenses"?(Japan Members only)

It will be a fee for administrative procedures when a transaction is completed at an auction.

Administrative fees will be a flat rate of 1,000 yen (tax not included) for each merchandise item.
Example: In case of sale of 8 items from jewelry and 3 items from watch
jewelry The administrative fee will be 2,000 yen (tax not included) for the transaction of 2 items of watch.

Are there any costs associated with canceling the contract?

There is no fee required for cancellation or withdrawal.

See below for more detailed FAQs.