We have compiled answers to some of the most frequently asked questions from members and prospective members that are particularly relevant to exhibitors.
- Click here for FAQs for buyers (exhibition procedures and pricing)
- Click here for the top page of FAQ
Exhibitable Items
- What kind of products can be sold?
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- jewelry: Branded Jewelry, Unbranded Jewelry, Diamond Loose
- watch：Watch, Watch Parts
- Bags: bags, accessories, writing instruments, lighters
- Apparel：Apparel (including shoes, accessories and branded small goods)
- Are there any products that cannot be listed?
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As a general rule, with the exception of generic jewelry and loose diamonds, multiple products cannot be listed under one branch number.
Reference: Q. Is it possible to list multiple items together?
The following are examples of items that cannot be displayed at auction.
全オークション共通：象牙・象牙製品。ガラス製品・陶磁器製品・枝サンゴ等、繊細な取扱いを必要とする商品
宝石オークション：メッキ加工品・合成ダイヤ・アフターダイヤモンドなど社外加工が施されたカルティエ
時計オークション：アフターダイヤモンドなど社外加工が施されたカルティエやROLEX（付属品としてオリジナルパーツがある場合出品可能な場合があります）
バッグオークション：開封済みの香水・ワイン等酒類
アパレルオークション：ブランドユニフォーム（制服）・開封済みの香水・ワイン等酒類
For other details, please contact us.
- ブランド小物はバッグオークションとアパレルオークションどちらで出品すればいいですか？
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シューズ類はアパレルオークションのみの取り扱いとなります。それ以外のブランド小物はバッグ・アパレルどちらのオークションにも出品できますが、迷われた際はご連絡ください。
- Can I sell broken products?
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You can sell it, but you need to fill in the details of the damage and the condition of the item. Please note that if there is a discrepancy between the information you have provided and the condition of the product, it may be subject to return or discount.
- Can I sell an immovable watch?
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Please specify the condition of the stop in the product information. If the battery is replaced and the watch works, the description should be "Battery torn"; if the watch is mechanical or does not work even after battery replacement, the description should be "Not working".
- brand new Can I exhibit my products?
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You can exhibit the item, but depending on the condition of the item, we may change it to "unused item" or "used item" at our discretion.
- Is it possible to list multiple items together (combine multiple items as one item)?
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ノーブランドジュエリー・ダイヤモンドルースを除き、まとめ出品はお受け致しかねます。
ノーブランドジュエリー・ダイヤモンドルースのまとめ出品は、最大5点までとなります。また、単品ごとの写真撮影・商品詳細の記入は行いません。その他詳細は出品ルールをご確認ください。
Listing registration
- Do I need a photo or shoot of the item I am listing?
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ご出品者様による撮影や写真提供は不要となります。ご出品頂いた商品はKOMEHYOオークションがすべて撮影させて頂きます。ただし、「即MONEY」ご利用の際は、事前撮影が必要となります。
- Can I change the registration details of the product I am selling?
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Please contact the KOMEHYO auction sales department. Please note that we may not be able to accept the change depending on the content of the change or the transaction status of the product.
- Is there a deadline for exhibiting registration?
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ご出品を希望されるオークションによって出品期間が異なります。会員様向け総合サイトの「ご出品スケジュール」をご確認ください。
- Until what time can I register an item during the listing period?
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出品期間中は19:00から23:59まで常時受け付けております。また、当オークションでは、無料集荷サービスを行っております。無料集荷サービスは出品期間終了翌日の17:00まで受け付けております。本サービスの登録後最短1営業日後に佐川急便様が集荷に伺います。集荷先の住所は会員情報の住所情報に入力いただき、商材ごとで集荷先を変えることも可能です。
- About Soku MONEY
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We are only accepting applications in japan. We will respond as soon as we are ready to accept applications.
- Can I cancel the listing?
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It is possible to cancel the listing, but a cancellation fee will be charged. Once a bid has been confirmed, it cannot be cancelled.
発送について
- Please tell me about the delivery method for the products registered for sale.
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商品登録後は以下の手順で発送準備をお願いいたします。
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- What will be the shipping charges for the products?
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We are not accepting products to exhibit from outside of japan at this moment. We will respond as soon as we are ready to launch.
Pricing system and Pricing
- What is the starting bid price (hokku)?
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The starting bid price (hokku) is the starting amount that a buyer bids. You cannot bid with an amount less than the starting bid price.
- starting bid price（What are the criteria by which the (phrase) is determined?
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After confirming the condition of the product and the latest market price, KOMEHYO Auction decides the starting price one by one.
- starting bid price（Is it possible to specify a (phrase)?
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We are sorry, but you cannot specify starting bid price.
- minimum bid price（What is (limit price)?
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minimum bid price (limit price) is minimum bid price which can be set by the seller. If the highest bid does not reach minimum bid price as a result of the auction, the auction will not automatically close and the result will be put on hold. The seller will then decide whether the auction is successful or unsuccessful.
Please also refer to this FAQ for procedures after holding.
- Does the starting bid price (hokku) change depending on the lowest winning bid (limit price)?
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starting bid price is set according to the market price. minimum bid price starting bid price will not be changed by
- Can I change the minimum bid price (limit price) for an item for which bidding has started?
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You cannot change the minimum winning bid for items that have already started bidding.
Procedures after the auction
- When will the proceeds of the successful bid be transferred?
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オークション終了日の、翌営業日となります。
- What happens if the item I put up for sale is unsuccessful (no successful bidder)?
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The item will be returned to the seller and a no-bid fee will be charged. Unsuccessful bids and fees for unsuccessful bids can be viewed at Invoice on the members' portal site.